Shipping & Returns Information - Package Tracking - Dear Keaton


All in stock items will ship via USPS Priority Mail or UPS Ground within 3 business days (M-F). We do not ship on Saturday, Sunday or Holidays. Once your order has left the warehouse, transit times will vary depending on your location. Some items may ship directly from our vendors. Items ordered together may not arrive in the same box.

Furniture and some large items will ship via common freight carrier. Freight transit times range from 3-5 weeks. Freight carriers deliver Monday – Friday from 9am – 5pm. A representative from the freight company will call to schedule a delivery date and time that works for you. Most freight shipped items will be delivered curbside via common freight carrier. Some large and/or heavy items include threshold delivery – inside the front door – delivery specifics are noted on the ‘SHIPPING & RETURNS’ tab on each product page.

You will receive an email notification with tracking details when your order has shipped. Please use this tracking information to stay up to date on your shipment. Please check your spam folder if you did not receive the email.

Shipping prices are based on the value of the items you purchase. Please use the chart below to estimate the shipping & handling charge for your order. We currently ship to the 48 contiguous United States (we do not ship Internationally or to Alaska or Hawaii at this time). If you need a rush delivery, please contact customer service before ordering. Orders shipped to GA, CA, NY or NJ will incur sales tax.

Shipping Rates

$0 – $49.99 is $8.99 Flat Rate Shipping

$50 – $99.99 is $11.99 Flat Rate Shipping

$100 – $149.99 is $14.99 Flat Rate Shipping

$150 – $199.99 is $18.99 Flat Rate Shipping

$200- $249.99 is $24.99 Flat Rate Shipping

$250 and Above is 10% of the Cart Total

Flat Rate $300 Shipping on orders over $3000  (oversize fees still apply)

*Some furniture and oversize items will incur additional shipping and handling charges. If applicable, the additional shipping and handling charges will be noted on the ‘SHIPPING & RETURNS’ tab of the product page.
*Resort Wear and Jewelry orders over $100 now ship FREE. No code necessary. Carts that include other products will default to regular shipping charges.

Customer Service Hours

Dear Keaton customer service hours are Monday – Thursday from 9am – 6pm EST and Friday 9am-1pm. We can be reached at or by phone at 800.935.7556.  Please note, all emails and voicemails will be returned within 24 hours except on weekends and holidays.

Payment Methods

Dear Keaton gladly accepts American Express, Visa, MasterCard, Discover and PayPal

Returns & Exchanges

We want you to be thrilled with your Dear Keaton purchase. If for any reason you are not completely satisfied, we will gladly accept your return based on the following policies:

If for some reason your purchase does not work out, you may return your eligible item(s) within 14 days of receipt. All returned items must be in their original packaging and condition for a full refund. Please note all hardwire lighting and freight shipped furniture items are not eligible for return. Rug samples are only eligible for return upon purchase of a full size rug from Dear Keaton. Large rugs that are returned will incur a 20% re-stocking fee. SALE ITEMS ARE NOT ELIGIBLE FOR RETURN. Specific details will be listed under the ‘Shipping & Returns’ tab of each product page. If you have a question about a particular item, we are happy to answer any questions at

To request a return authorization, please email within 7 days of receipt. Please note, returns will NOT be accepted without an RMA#. Clearly mark the packing slip with the RMA# provided. Please do NOT mark on product packaging or boxes. All shipping charges are non-refundable and return shipping charges are the responsibility of the customer. We recommend shipping returns insured and with tracking, as we are not responsible for lost or stolen items in transit to our warehouse. Please allow 5 business days for your return to be processed once received and inspected.


Items shown as ‘on backorder’ can be cancelled within 24 hours of placing order. We regret that we are unable to cancel or edit orders for in stock merchandise. Once your order is placed, it is instantly entered into our system and cannot be modified in any way.


Upon receipt, please inspect your items carefully for any damage or defects that may have occurred in transit and contact immediately. Please keep original packaging and document both the item and packaging damage with pictures. Claims against damaged items must be made within 48 hours of receiving the item. Claims made after 48 hours cannot be accepted. Inspect your delivered item before you sign to ensure there’s been no freight damage. If there is noticeable damage to a freight delivery item, refuse the shipment and mark the bill of lading “Damaged”. We will arrange replacement of the item for you.

© Dear Keaton 2021
Design by Rowan Made & development by Janine Isabelle