In stock items ship within 3-5 business days (M – F). Once your order ships, you will receive an email with tracking information. Please check your spam folder if you did not receive the email.
Rugs, lighting and most larger furniture items may ship directly from the manufacturer. Please check the SHIPPING & RETURNS tab on each product page for estimated lead times on these items.
Occasionally issues arise that may lead to additional shipping time, such as a manufacturer experiencing delay in production. If this happens, you will be notified as soon as Dear Keaton is aware of the delay. If needed, feel free to contact us at hello@dearkeaton.com to verify stock and availability prior to placing your order.
At this time we ship to the continental US (excludes Hawaii and Alaska).
Dear Keaton does not accept returns or exchanges on hardwire lighting, freight shipped furniture, sale items or gift cards. Rug samples are only eligible for return upon purchase of a full size rug from Dear Keaton. View our full shipping and return policy here.
If you have questions regarding shipping, delivery or returns you can reach us at 800.935.7556 or email us at hello@dearkeaton.com
*Color note: Because every computer monitor displays color differently and there may slight variations between the actual product color and how it is displayed on your screen.
Yes, we offer product discounts to interior design professionals. Please email hello@dearkeaton.com for more information. You must provide a copy your business license, resale certificate and business card to qualify.
Yes, absolutely. All transactions are secure and encrypted via Stripe payment processing or Paypal. Dear Keaton does not store your payment information. For more on payment security, read our Terms & Privacy Policy here.
We accept all major credit cards – Visa, MasterCard, Discover, American Express as well as Paypal.
Select items are eligible for gift wrapping for a $4.95 charge. This option may be added by selecting the “Add Gift Wrap” check box on eligible product pages. Our lovely gift wrap includes a box, wrapping paper, ribbon and hand written enclosure.
We love to hear about new products ideas. Please email us at hello@dearkeaton.com
Yes, to apply to our affiliate program via Pepperjam please CLICK HERE.
No. We are online only at this time.
While we don’t have any available positions at this time, we are always on the lookout for talented team members. If you are hardworking and love Dear Keaton, send your resume to hello@dearkeaton.com
Privacy is important to us, too. You can review our Terms & Privacy Policy
